• Website refers to Magicbajaar, accessible from http://magicbajaar.com/

PRICE & PAYMENT POLICY

 1) Price Policy:

Prices and taxes thereon in respect of all products are subject to change from time to time, without prior notice by magicbajaar.com We strive to provide you with the best prices possible on our website and mobile App. All the products listed on the Website will be sold at Indian Rupees either at Maximum Retail Price (MRP) (inclusive of all taxes) or at an Offer/discounted price with taxes, unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged to you on the date of delivery.

There may be cases where M.R.P. of the product delivered is different from the M.R.P. quoted / reflected on the Website and mobile App due to various reasons including time lag in updating prices post changes in M.R.P. or product belonging to a different batch or different M.R.P.s being used by manufacturers in different regions.

Despite our best efforts, there may be an instance of mispricing of items in our catalogue/offer on Website. However, we verify price as part of our dispatch procedures. If products correct price is lower than our stated price, we charge the lower amount and send you the item. If a products correct price is higher than our stated price, you may return at the time of delivery or we may not supply the product unless the problem get resolved and if you do not want to purchase the Product in such higher price we shall cancel your order and refund you the amount paid by you for such cancelled transaction as per existing refund policy.

2) Payment Policy:

magicbajaar.com offers you multiple payment options both online and offline however magicbajaar.com reserves its right to add or delete any mode of payment without any prior notice.

A. Offline Payment Mode:

Cash on Delivery (CoD) - Buyer needs to make payment in cash to the delivery person at the time of receipt of delivery of the Products at its delivery location. For CoD Payment option, maximum order value is Rs 5,000/- However magicbajaar.com can change this limit without further notice.

Payment by Card on Delivery: A mobile EDC machine may be made available at your door step to facilitate payment by Credit / Debit Card. However due to prevailing network condition in your area or any technical glitch in the equipment or due to any other reason if the EDC terminal is not able to collect the payment, you shall make payment by cash or any other option. In cases where payment is attempted but remains unsuccessful and a successful charge slip does not get generated, you shall make the payment in cash for that particular order. In certain cases though you may receive a payment confirmation sms from your bank, the amount generally gets reversed in the same account. You may raise the incident with customer care number on the back of card to reverse the amount in case of unreasonable delay, magicbajaar.com will not be responsible for such failed attempts due to any network or technical reasons. We on our part, upon request of customer, after due verification with our back end team may give a written confirmation of the non-receipt of payment for you to appropriately take up with card issuing bank.

B. Online Payment Mode:

 i. Credit Cards

ii. Debit Card

iii. Net Banking

iv. E Wallet Payment

Acceptance:

We accept payments made by most of the major credit/debit cards issued in India. Acceptance of card payment is at the sole discretion of magicbajaar.com and you may be asked to submit copy of photo identity proof too. However magicbajaar.com reserves its right to deny acceptance of card payment without any prior notice. We do not accept internationally issued credit/debit cards and certain cards issued by banks in India too.

Order:  

You can place your order with us on our Website or mobile app and choose any of our payment modes made available to you. In case of payment to be made offline, Buyer needs to pay the invoice amount in cash / card at the time of delivery of the Product at its doorstep/preferred location. Orders will be processed for shipment/delivery upon selection of your preferred delivery location, date and time and confirmation by us. magicbajaar.com may change maximum order value of COD and items/locations available for COD without prior intimation.

Payment:

While availing any of the payment method/s available on the Website or mobile App, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

a. Lack of authorization for any transaction/s, or

b. Exceeding the present limit mutually agreed by you and your issuing bank, or

c. Any payment issues arising out of the transaction, or

d. Decline of transaction for any other reason/s

magicbajaar.com reserves its right to change the price of any product in the Website any time without any notice. Prices stated at the time of an order is placed shall apply in respect to that order.

All payments made against the purchases of products on Website and application by you shall be in Indian Rupees only. Website and application will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website and application.

You represent and confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. You further agree and undertake to provide the correct and valid credit card details to carry out a transaction on the Website and application. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

magicbajaar.com reserves the right to impose limits on the number of transactions which magicbajaar.com may receive from an individual valid credit/debit/ valid bank account and reserves the right to refuse to process transactions exceeding such limit.

In cases where the payment of an online order does not get successfully communicated to our system due to any network or technical issue between intermediary, bank or payment gateway, the order shall not be processed and a refund will be initiated for the same. However in an unsuccessful attempt if the customer’s account gets debited, such amounts generally gets auto reversed in the same account. However, magicbajaar.com shall not be held responsible for such amounts debited in unsuccessful attempts and customer can raise reversal request with their bank should there be any unreasonable delay in refund.

Buyer acknowledges that magicbajaar.com will not be liable for any damages, interests, claims etc. resulting from not processing a transaction or any delay in processing a transaction which is beyond control of magicbajaar.com.

For Credit Card:

Note: Credit cards not enabled for online/ecommerce transaction will not be processed for payment. Please check with your credit card issuing Bank or authority on the status or to activate online transaction capabilities for your credit card.

For Debit Card:

Note: Debit cards not enabled for online/ecommerce transaction will not be processed for payment. Please check with your debit card issuing Bank or authority on the status or to activate of online transaction capabilities for your debit card.

Return & Refund Policy:

We are committed to provide the best quality products to our customer every single time he or she order through our online platform

We have a “return and refund policy which entitles all our customers to return the product at the time of delivery if they are not satisfied with the quality or physical condition of the product. At the time of delivery, we will take the returned product back with us and if already paid the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking etc.

Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be damaged, broken, faulty or different from the ordered one. You can return the product(s), purchased from us under your order as per below, provided

The product(s) packs are sealed/unopened/unused and in original condition.

The product has not been altered in any condition.

The product is accompanied with original invoice of purchase.

Reason for Return: Damaged/ Faulty/Broken

Product Category

Non Food Items: Within 02 days from receipt of delivery of goods

Packaged Food: Within 02 days from receipt of delivery of goods

To raise return request of product you may visit my order page or contact to us on our customer support WhatsApp No. or through email. Once request received and validate by our team. We will pick up the product from your place within 72 hours.

In case of prepaid orders, if any part of it remains short delivered due to some reason, corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking etc.

The amount will be refunded to you between 3-10 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us and we will gladly help you. Alternatively at your option

We do not make any cash refunds.

The following types of products once purchased by customers cannot be refunded:

Refrigerated items such as Curd, Butter, Cheese, Milk etc.

Items purchased in bulk quantities

Personal utility items such as cosmetics, undergarments etc.

Exchange Policy:

All products listed on our Website and application can be exchanged or returned subject to the following conditions:

Product Condition: A product cannot be exchanged or returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality. In case of return/exchange you must return the product to us in the same original condition as is supplied by us. Products, under the following instances, cannot be accepted by us as/under Return:

i. Damages due to mishandling of product;

ii. Products with tampered or missing labels;

iii. Products without all original packaging and accessories, including the box, manufacturers packaging if any, original invoice and all other items originally included with the product(s) delivered.

iv. Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as bundles or combos with the product should also be returned so as to enable us to initiate the exchange or return process.

v. Validity Period for Return/Exchange: Subject to Return/exchange Policy, a purchased product can be exchanged or returned within 1 (One) to 3 (Three) days from the date of delivery/placing an order depending on the nature of the product as mentioned herein above.

Cancellation Policy:

You can cancel your order fully or partially anytime up to the cut-off time of the slot for which you have placed an order by contacting to our customer service. In such a case we shall refund any payments already made by you for the order as per the prevailing Refund Policy.

Please contact us on WhatsApp or email us at: support@magicbajaar.com for cancellation or modification of your Order.

On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of Order can not be done/accepted once the products under your order is released for dispatch/ shipped out from our delivery location.

All returns, exchange and cancellation of products are subject to manufacturer’s warranties and the invoice

Terms & Conditions.

Delivery Policy: Delivery Timelines: We will make every effort to get your order delivered to you as per your convenient/ chosen available slot.

i. The products ordered by you shall be available for delivery as per allotted delivery slot during the delivery hours, namely, 07:30 hours to 21:30 hours on all days. If you fail to take delivery on the agreed slot as mentioned in (a) above, your order and delivery thereof shall be treated as cancelled.

ii. At the time of taking delivery of the products, You shall quote the Order No./ Pin No. at the Delivery Point.

iii. The person at the Delivery Point authorized to deliver the product may decline to deliver the product if he finds any inconsistency as regards Order No. / PIN No or any other detail of the order

iv. Subject to availability of the ordered product at the Delivery Point on the delivery day, magicbajaar.com shall deliver the product to you as per schedule, failing which magicbajaar.com shall inform you with a revised schedule for delivery of the Product. You may ask for cancellation/modification of Order on account of this.

v. It is your responsibility to count and check all the products while accepting the Products as per your Order. No dispute will be entertained by magicbajaar.com once you accept the products at the Delivery Point.

We request you to check all the Products at the time of delivery. Complaint pertaining to short weight will not be entertained, if the complaint is not lodged immediately on delivery.

Shipping Charges:

Delivery charge of Rs. 70/- will be leviable for each delivery. However, magicbajaar.com may run certain promotions / offers or prescribe minimum order value for each transaction to waive of the delivery charges.

Order Tracking:

Once your order has been accepted & dispatched from our delivery location, an email or WhatsApp message will be sent to you on the email address and mobile (WhatsApp) number provided by you under Billing Address and Order placed with Us. You may track your order online by the ID Tracking number sent to you by us on your Mobile/Email ID.

You may also log on to your account on the magicbajaar.com or use the Track my Order link on the website or app to track your order.

Delivery Locations:

We currently deliver orders to selected pin codes/areas across a city within India only. You may check the delivery serviceability of your area/locality on magicbajaar.com

Special Promotions:

magicbajaar.com may at its sole discretion run certain Special Promotions form time to time under additional specific terms and conditions which shall be published on our website

The participation in such promotions is absolutely voluntary. Any dispute regarding the non receipt of promotion benefit must be brought to notice of magicbajaar.com customer service team within 30 days from the date of end of offer / promotion.

Termination Policy:

This User Agreement shall be effective form the date and time of your acceptance of the Terms of the Website and application and remain in force unless and until terminated by either of us. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site and application. We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, such termination will be without any liability to us. Upon any termination of the User Agreement by either of us, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

Reserved magicbajaar.com: We may discontinue this Website and application at any time and for any reason, without notice. All rights not expressly granted herein are hereby reserved to us.

Applicable Law: Any dispute arising out of these terms and conditions, user agreement, privacy policy or the documents they incorporate by reference and/or your use of the Website and application shall be governed and construed in accordance with the laws of India, notwithstanding any conflicts of law.

Jurisdiction: You specifically consent to submit any dispute arising out of these terms and conditions/User agreement to the jurisdiction of courts of Mumbai, India.

Disclaimer:

This Website and application provide Content without any warranties or guarantees and in an As Is and where is basis. You must bear the risks associated with the use of the Site and application. This Website and application provide content from other internet sites or resources and while magicbajaar.com and its software support service provider tries to ensure that material included on the Website and application is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. magicbajaar.com and its partners shall not be held responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website and application. magicbajaar.com, or its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website and application or that the operation of the Website and application will be error free and/or uninterrupted. Consequently, magicbajaar.com and its affiliates/associates assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website and application; and/or any interruption or errors in the operation of the Website and application.